How can I be certain I am purchasing a genuine high-end item?

Every authentic line we carry will have their brand name in some location of the item. Remember – almost every single piece will have the authentic brand name displayed – no matter how small. Look for the Manufacturer’s name to ensure genuine value and surround yourself with timeless quality in your home.

What is the FFPEG Warranty? Do you guarantee your furniture?

FFPEG stands behind the integrity of its products and will work with you or your designer. To assess the reason for the problem and the best course of action. Typically any problems are identified shortly after delivery. We are not responsible for normal everyday wear and tear and recommend you check our Product Manual for general care and maintenance of your product. In the case of a defect upon delivery, your item must be identified in a timely manner and if it is determined that it is in fact a manufacturer’s defect that item will be replaced, with the same of equal item.

Does FFPEG have outlets or Club Members Stores?

Not at the present time. Our only location is in Torrance, Calif. In the meantime, visit us at www.ffpeg.com.

Can I get replacement parts on older pieces of the furniture and if so, how do I purchase them?

If the item is a “stock or active” item, replacements parts are available for most items. In some cases, replacement parts are not available. If the item is a discontinued item, replacement parts will not be available.

How do I care for my furniture?

Please see the Product Manual on each manufacturer’s website for care and maintenance of your furniture.

How can I learn more about the lines that you carry?

Please visit our website under the “Manufacturers” tab. Additional lines are added often, so check back frequently or call Customer Service or email us at info@ffpeg.com. The number to call is 888-692-0225

If I am interested in a line that you do not currently carry, can a member submit a request to carry it?

FFPEG, searches the world abroad for High-End lines of Fine Furniture to offer to our clients. Please feel free to submit a line that we do not currently carry and if it meets our standards of quality, we will consider adding to our vendor base.

How can I ensure I received my email from FFPEG?

Follow the steps on (check your spam / junk mail making sure it is not in there, then mark it as not junk, this way you will always receive our emails. Do not forget to send us your new email address, when changing your email address.

The showroom is located in California. If you are out of state, you can shop on line with the many manufacturers that we carry, by going to each vendor’s website.

What are Monthly Specials e-flyers?

These are monthly specials from certain dealers that are offered to ALL. FFPEG purchases large container orders form our selected vendors. Thus we offer very large discounts on high end merchandise. As with our sales, ALL SALES ARE FINAL. NO EXCHANGES, NO REFUNDS.,

What happens after I have made a deposit for my items?

When your order has been finalized, you will receive an email reflecting your entire order, terms and conditions and an authorization to debit your credit card or checking account. You will also receive an invoice for your deposit or payment. Terms of the estimated ship date will be disclosed on your receipt as well.

When can I expect my order?

You will receive an estimated ship date PRIOR to submitting your order. This date is dependent on variables such as availability of stock, cutting schedules or fabric inventory. If an item is in stock, you can expect your order in about 2 weeks. If an item is not in stock, depending on the availability, the order can takes many months. You will be advised on the availability prior to confirming your order.

How are deliveries scheduled?

We use your zip code and delivery directions to establish the most efficient trip to your area. Your Delivery Coordinator will call you first to establish a 7 day window. Once your furniture has been consigned to a freight carrier, you will be notified 24 to 48 hours before the actual delivery to give you a specific day and time. Deliveries are made 7 days a week from 7 a.m. until 8 p.m.

Should I be present for delivery?

It is your responsibility to inspect your furniture on delivery. If you cannot be present, please arrange for someone to accept, inspect and sign for the delivery in your place. Canceled, refused or missed deliveries will be subject to a redelivery fee equal to the original delivery fee. Upon delivery, please inspect your item and the container. Note any impairments or damage to the container. If you are unable to inspect the item at the time of delivery, write on the Bill of Lading, “UNISPECTED”. Do not sign that you have inspected the item(s) and found the shipment to be undamaged, if in fact, the shipment has been uninspected.

How do I pay the balance of my order?

The entire order must be paid before delivery, if the items are in stock. For items that are NOT in stock, you will be required to pay 50% of the order and the balance before delivery. You may pay the balance with a credit card or cashier’s check, made payable to FFPEG, Inc.

Do you deliver everything at once, or can you make several deliveries?

Items will be delivered as they become available to ship. It is quite possible, therefore, that you will receive more than one shipment.

Where will you put my furniture?

When your items are delivered, depending on the level of service that you have paid for, the shippers will place your items where instructed. Please provide adequate space for the deliverers.

One of my items arrived damaged. What should I do?

If an item is delivered damaged, simply notify us immediately and note on the Bill of Lading, the damage. All items will be shipped and covered under insurance. We will proceed in filing a claim on your behalf. At that time, it will be analyzed and determined will if the item can be restored or repaired, if not, the item will be returned back to the manufacturer to be replaced with a new item, providing adequate insurance was purchased at time of sale.